8 Great Fibre and Internet FAQs: We give answers

Internet and Fibre FAQs


Q. What Do I need To Know?

Fibre Internet has two parts

1. Fibre Network Operator: Heard the names Vumatel, Openserve, etc, these are called FNO’s (Fibre Network Operators) there is usually ONLY ONE fibre network in your area – if any. The Fibre Network Operator, installs and owns the fibre optic cables that is in the ground in front of your house.

2. Fibre ISP: Heard the name FIBRE BOYZ? We are an ISP who sell you a fibre package through our relationship with FNO in your area.

You CAN NOT pick and choose the Fibre network.
You CAN pick and choose the fibre ISP.

Have a look at the fibre coverage map to see which Fibre Network is in your area.

Q:Why Do Fibre Prices Differ So Much?

The Fibre Network Operators (Openserve, Vumatel, Frogfoot or Octotel) sets the “bulk” of the pricing component that the ISP sells to you. That is why Fibre Boyz will have multiple prices for their 20 Mbps Uncapped Packages, based on the underlying fibre network.
So even though you and your friend are both with Fibre Boyz (the ISP) and have signed up for the 20Mbps Uncapped fibre(the package), but you live in different areas with a different fibre network (Openserve vs Frogfoot), you will pay a different price.

Q: How Much Fibre Speed Do I Need For Streaming?

For Streaming movies you only need about 5Mbps connection to stream in HD quality.
It is recommended for a household of 1-2 people to go with 10Mbps, for each additional person add 5-10 Mbps depending on your budget. It’s very easy to upgrade the speed later.

Q: What Is Telkom or MTN Wi-Fi?

There is no such product, you might be thinking of Telkom or MTN LTE , which is wireless internet access. You can also get Telkom Fibre with a Wi-Fi router which is also wireless.

Q: How Long Does Fibre Installation Take And How Much Does It Cost ?

Depends on the fibre network operator but anything from 3-10 days usually. Most ISPs will give you free installation, provided that you stay with them for at least 12 months.

Q: Is Fibre Better Than Wi-Fi Or LTE?

Absolutely yes, fibre is a dedicated physical internet connection, compared to LTE or Wi-Fi which has to share the radio waves with other people to bring you internet.
LTE and Wi-FI is much less reliable and consistent than a physical optic fibre connection.

Q: How Much Is Uncapped Fibre?

Have a look at the latest dealz, but this is dependent on the FNO in the area.

Q: What Is More Important Upload Speed Or Download Speed (Mbps)?

The download speed is much more important than the upload speed for 99% of the users. This is the amount of data-throughput per second that the other side (example NetFlix) can send you.
It is usually measured in Mbps (Megabits Per Second) not megabytes (MBps)

Q: Do I Need A New Wi-Fi Router For Fibre?

Most ISPs will provide you with a fibre router free of charge. The fibre connection also requires a Fibre ONT(FrogFoot, OpenServe) or Fibre CPE device (Vumatel) in addition to a Wi-Fi router with a WAN port. The ISPs will supply both items.
You can also use any Wi-Fi router that has a WAN port, but you might need to reconfigure it.

Is Fibre available in your area

Fibre is currently being rolled out throughout South Africa, the pace of this is highly dependent on demand. You can check your area in our ONLINE SHOP HERE.

How easy it to get?

Simply fill in the application form in the shop, who pop your details onto our contact form HERE. Once we have all of your details and your account is approved, an installation contractor will visit your premises and get you connected

Contact our WhatsApp support line 076 483 6130 or email: info@fibreboyz.co.za

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